Client care
How can we help?
Everything about fit, delivery, alterations, and appointments — or speak directly with the house.
Product & customisations
Fabrics, linings, lapels, monograms, and what can be changed after ordering.
Measurements
How we measure, how to update your pattern, and remote measuring guidance.
Shipping & delivery
Production takes three to four weeks. Tracking is emailed the moment your order ships.
Alterations & returns
Complimentary alterations under the perfect fit promise; remakes where needed.
Payment & inquiries
Cards, bank transfer, and instalment plans for orders above $2,000.
Appointments
Reschedule, cancel, or request an at-home or in-office fitting.
Still need us
Client care replies within one business day. For anything time-sensitive, book an appointment and we'll handle it in person.